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Terms & Conditions

A deposit is required to confirm all cakes and orders and to hold the date. The remaining balance must be paid the day of collection or delivery. Any changes must be confirmed 2 weeks before collection or delivery. Orders placed less than 1 week in advance of the collection/delivery date must be paid in full. 

Refunds And Cancellations

Deposits are non-refundable. This is due to loss of business arising from turning away other bookings on that date. In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible and discuss the matter with you and try to agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full price to you.

Product Information

The images on the website are examples of our cakes. All our products are hand made and can be ordered in different sizes from those shown on the website, your cake may have slight variations from the website image depending on availability of seasonal products.

Special Dietary Requirements

Please discuss any allergies or special dietary requirements with us before making payment. We offer various dietary options, however, our products may not be suitable for those with certain allergies as our kitchen does handle wheat and nuts.

Delivery & Collection

Pretty Sweet Cake Studio cannot be held responsible for any damages to the cake or products after the delivery is complete. If the cake or products are collected from us, we cannot be held liable for any damages to the cake or products once they have left our premises. Please place cake on a clean and tidy flat surface of your car when. Please ensure your vehicle temperature is cool and use air conditioning on hot days. This is the responsibility of the Buyer. The cake or products can be very fragile so we advise to drive very slowly and carefully.

Non-edible Supports And Decorations

Our cakes may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes or glitter card custom toppers.  These must be removed before serving or eating.


If you wish to make a complaint to us or let us know any concerns after receiving the Goods, please do so in writing. Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion.

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